CustomerGauge news

April 2017

10 Apr

CustomerGauge Taps MIT CISR for Largest Ever 2017 NPS® and CX Benchmark Survey

CustomerGauge, an international leader in Net Promoter® software, is collaborating with the MIT Center for Information Systems Research, part of the world-renowned research university MIT, for their upcoming 2017 NPS and CX Benchmark Survey, setting the gold standard for NPS and CX benchmarking across industries.

March 2017

30 Mar

Next-Generation Net Promoter® Dethrones Heritage NPS® to Become Industry Standard

Introducing Next-Generation Net Promoter, the most comprehensive guide to modern NPS on the market.

27 Mar

CustomerGauge Welcomes Analyst Joana van den Brink-Quintanilha as Keynote Speaker for 2017 User Summit

For their 2017 User Summit, CustomerGauge announces customer experience thought leader Joana van den Brink-Quintanilha as the keynote speaker in May.

20 Mar

Calling All NPS® Enthusiasts—CustomerGauge Launches First Open Source Net Promoter® Benchmarking Community

CustomerGauge is proud to announce the launch of NPSBenchmarks.com v2.0, the world's first open source community for NPS®!

February 2017

28 Feb

CustomerGauge Unveils Best-in-Class Net Promoter® Reporting Suite

CustomerGauge is excited to announce the release 4.0 of their Net Promoter platform, which introduces never-before-seen retention features to the NPS® marketplace.

April 2016

15 Apr

Dutch Startup Blooms in Boston

CustomerGauge announces cutting edge 3rd party tech integrations suite, key additions of veteran personnel, and major plans for growth in 2016.

07 Apr

Volume looks forward to the future with predictable account-growth analytics

Volume – an award-winning global provider of digital content, technology and innovation – hopes to boost its notable NPS with CustomerGauge, seeing more secure account growth.

December 2015

07 Dec

CustomerGauge Raises $2.5m Series-A round to aggressively expand sales, marketing and enter the US market

CustomerGauge, a leading supplier of customer success software solutions, today announced it raised $2.5million in Series A funding, led by Newion Investments. The funding will be used to aggressively grow its engineering, sales, marketing and expand into the US market.

CustomerGauge haalt $2.5 miljoen op in A-ronde om sales en marketing activiteiten drastisch uit te breiden en de VS te betreden

CustomerGauge, a leading supplier of customer success software solutions, today announced it raised $2.5million in Series A funding, led by Newion Investments. The funding will be used to aggressively grow its engineering, sales, marketing and expand into the US market.

September 2015

08 Sep

CustomerGauge appoints Josh Delisle as Vice President of Worldwide Sales

CustomerGauge, a leading cloud-based customer feedback platform, is pleased to announce the appointment of Josh Delisle as Vice President of Sales. Delisle will be responsible for building US sales operations of CustomerGauge and leading worldwide sales acquisitions within both the B2B and B2C market space. As a sales veteran with over 12 years experience in the field. Delisle drove the worldwide growth and expansion of Dyn’s three sales offices in Manchester (New Hampshire, US), Sydney (Au...

June 2015

23 Jun

Boost your customer retention with the new CustomerGauge - Freshdesk integration

The new CustomerGauge integration for Freshdesk helps companies keep customers longer. By putting easy to understand customer feedback in the hands of customer support teams, companies can take action and resolve customer issues immediately.

April 2015

02 Apr

CustomerGauge’s new interactive tagging survey revolutionizes #textanalytics

An interactive real-time tagging feature that tags comments right in front of respondents eyes, giving respondents the ability to add or delete any tags they don't like. The result is a tagging feature that doesn't rely on a static set of predefined keywords, but continually learns and updates its tagging set the more respondents use it.

February 2015

17 Feb

CustomerGauge releases next-generation Net Promoter® Survey Builder combined with Report Designer

New self-managed system adds multiple question types and scales to well established Net Promoter questionnaire from CustomerGauge, together with enhanced reporting components to allow enterprises to easily construct dashboards.

December 2014

01 Dec

CustomerGauge launches a public starred review site driven by Net Promoter® responses

Reviews.CustomerGauge.com is the first ever free site that pairs the feedback received through NPS surveys with a publicly available customer review site. No longer do customers have to go out of their way to leave reviews, with this new feature they can easily opt to have their feedback and NPS scores published publicly. What better way to advertise than through your own customers.

November 2014

10 Nov

CustomerGauge launches Recommendi 2.0 and introduces an iPad app for Net Promoter®

CustomerGauge is introducing a new version of their free small business customer experience solution; Recommendi.com.

October 2014

13 Oct

CustomerGauge releases time saving data import feature

CustomerGauge's new in-application data import system, allowing users the flexibility to manually upload data sets of their choice. The new feature means uploading data becomes more hassle free, saving you time in the process.

07 Oct

Introducing NPSbenchmarks.com

Source: customergauge.com

November 2013

29 Nov

Kuoni extends Customer Journey with Net Promoter®

In partnering with CustomerGauge, Kuoni is setting up a new standard of customer satisfaction, looking to ensure a bright future through making certain that it will continue to receive repeat bookings and strengthen its customers into strong promoters.

15 Nov

CustomerGauge Enables Organisations to Keep Customer Promises On Time with One-Touch Firefighting

CustomerGauge, the customer feedback and analytics Software-as-a-Service based on the Net Promoter® System, has launched a new feature called One-Touch Firefighting that enables users to be alerted to and manage workflow status from a mobile device. The functionality gives new capabilities to customer-focused enterprises, and the ability to resolve customer issues within minutes rather than days. "Closing the loop is a crucial part of implementing a successful Net Promoter System, and leadi...

October 2013

17 Oct

CustomerGauge Announces Net Promoter® Integration with Magento Ecommerce Platform

Cloud-based Net Promoter® loyalty platform CustomerGauge has released a Magento extension that enables users to automatically survey customers for their Magento ecommerce sites. The announcement means that more than 200,000 businesses that use Magento as an ecommerce solution now have the potential to implement a Net Promoter program and integrate it with CustomerGauge – a powerful, end-to-end data collection and analytics platform. The extension works by utilising the CustomerGauge API (...

16 Oct

CustomerGauge, Loyalty Measurement Platform Provider, Names Lou Shipley as Chairman

CustomerGauge, the leading cloud-based loyalty measurement platform provider, today appointed Lou Shipley as Chairman of the Board. In this newly created role, Shipley will assist in aggressively expanding CustomerGauge in North America while forming key strategic partnerships to fuel worldwide growth. Most recently the CEO of VMTurbo, Shipley has more than 20 years of experience driving growth for an impressive range of successful startup companies including Avid, WebLine (acquired by Cisc...

September 2013

17 Sep

Volume Beats Client Services Drum with Digital Census Win

Volume – a full service B2B digital and innovation agency – has been recognised in the Drum Digital Census as the winner of the Client Feedback for agencies with 100+ digital staff category. The announcement is significant because it follows a partnership with cloud-based loyalty platform CustomerGauge to strengthen its client relationships with a B2B Net Promoter® program. Volume uses the CustomerGauge system to automate the survey process, analyse results, and align the organisation to ...

ABOUT CUSTOMERGAUGE

CustomerGauge is a software-as-a-service platform that helps clients improve and monetize their B2B Account Experience. The system automatically measures and analyzes feedback, reduces churn through close-loop tools, and helps retain accounts. Results are published and analyzed in real-time, using a highly customizable reporting tool, making it ideal for businesses—from fast-growing SaaS companies to global enterprises. For more information, visit www.customergauge.com