CustomerGauge’s new interactive tagging survey revolutionizes #textanalyticsAn interactive real-time tagging feature that tags comments right in front of respondents eyes, giving respondents the ability to add or delete any tags they don't like. The result is a tagging feature that doesn't rely on a static set of predefined keywords, but continually learns and updates its tagging set the more respondents use it.
CustomerGauge releases next-generation Net Promoter® Survey Builder combined with Report DesignerNew self-managed system adds multiple question types and scales to well established Net Promoter questionnaire from CustomerGauge, together with enhanced reporting components to allow enterprises to easily construct dashboards.
CustomerGauge launches a public starred review site driven by Net Promoter® responsesReviews.CustomerGauge.com is the first ever free site that pairs the feedback received through NPS surveys with a publicly available customer review site. No longer do customers have to go out of their way to leave reviews, with this new feature they can easily opt to have their feedback and NPS scores published publicly. What better way to advertise than through your own customers.
Kuoni extends Customer Journey with Net Promoter®In partnering with CustomerGauge, Kuoni is setting up a new standard of customer satisfaction, looking to ensure a bright future through making certain that it will continue to receive repeat bookings and strengthen its customers into strong promoters.
CustomerGauge Enables Organisations to Keep Customer Promises On Time with One-Touch FirefightingCustomerGauge, the customer feedback and analytics Software-as-a-Service based on the Net Promoter® System, has launched a new feature called One-Touch Firefighting that enables users to be alerted to and manage workflow status from a mobile device. The functionality gives new capabilities to customer-focused enterprises, and the ability to resolve customer issues within minutes rather than days. "Closing the loop is a crucial part of implementing a successful Net Promoter System, and leadi...
CustomerGauge Announces Net Promoter® Integration with Magento Ecommerce PlatformCloud-based Net Promoter® loyalty platform CustomerGauge has released a Magento extension that enables users to automatically survey customers for their Magento ecommerce sites. The announcement means that more than 200,000 businesses that use Magento as an ecommerce solution now have the potential to implement a Net Promoter program and integrate it with CustomerGauge – a powerful, end-to-end data collection and analytics platform. The extension works by utilising the CustomerGauge API (...
CustomerGauge, Loyalty Measurement Platform Provider, Names Lou Shipley as ChairmanCustomerGauge, the leading cloud-based loyalty measurement platform provider, today appointed Lou Shipley as Chairman of the Board. In this newly created role, Shipley will assist in aggressively expanding CustomerGauge in North America while forming key strategic partnerships to fuel worldwide growth. Most recently the CEO of VMTurbo, Shipley has more than 20 years of experience driving growth for an impressive range of successful startup companies including Avid, WebLine (acquired by Cisc...
Volume Beats Client Services Drum with Digital Census WinVolume – a full service B2B digital and innovation agency – has been recognised in the Drum Digital Census as the winner of the Client Feedback for agencies with 100+ digital staff category. The announcement is significant because it follows a partnership with cloud-based loyalty platform CustomerGauge to strengthen its client relationships with a B2B Net Promoter® program. Volume uses the CustomerGauge system to automate the survey process, analyse results, and align the organisation to ...
CustomerGauge is a software-as-a-service platform that helps clients improve retention, using Customer Success and Net Promoter® methodologies. The system automatically measures, analyses feedback and has close-loop tools to grow sales by retaining customers better. Results are published and analyzed in real-time, using a highly customizable and flexible reporting tool, which is scalable from small/medium companies up to global enterprises.
Founders Adam Dorrell (CEO) and Camilla Scholten (COO) launched the company in 2008. Headquartered in Amsterdam (base for all development and marketing), it has offices in Boston and a growing Asia/Pac business. Clients include Electrolux, Philips, WoltersKluwer, AEGON, Ziggo, Tommy Hilfiger, Melitta, H&R Block and Alphabet/BMW. CustomerGauge was recently recognized for its growth in the Deloitte Fast50 companies listing for 2015.
*Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld.