CustomerGauge Listed in Gartner’s 2017 Market Guide for Voice-of-the-Customer Solutions
10 NOVEMBER 2017, AMSTERDAM, NL
SummaryCustomerGauge has been listed in Gartner’s 2017 Market Guide for Voice-of-the-Customer Solutions report.
Nov 10th, Amsterdam: CustomerGauge, a leading international Net Promoter Score® software provider, announced it has been listed in Gartner’s 2017 Market Guide for Voice-of-the-Customer Solutions report. The report provides a look at Representative Vendors in the VoC market.
According to Gartner, “VoC tools enable application leaders supporting CX to understand customer experiences, perceptions and expectations. These tools vary significantly based on their heritage, but all VoC vendors aim to collect, analyze and act on feedback data.”
In Gartner’s 2017 Market Guide for Voice-of-the-Customer Solutions, CustomerGauge was listed as a Representative Vendor and its current capabilities were identified among 21 vendors.
“We are extremely proud to have been recognized as a Representative Vendor in the VoC space by Gartner. We believe this is a great validation of CustomerGauge’s approach and commitment to always innovate,” says Adam Dorrell, CEO and Co-Founder of CustomerGauge. “Our Monetized Net Promoter® model brings growth factors into razor sharp focus, beyond just the soft benefits of a CX program. We will continue to guide companies on their journey to create profitable growth through retention and the monetization of their customer bases.”
Subscribers may click here to access the full report.
*Gartner, “Market Guide for Voice-of-the-Customer Solutions,” Jim Davies, Ed Thompson, 24 October 2017.
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"We are extremely proud to have been recognized as a Representative Vendor in the VoC space by Gartner. We believe this is a great validation of CustomerGauge’s approach and commitment to always innovate." Adam Dorrell
CustomerGauge is a software-as-a-service platform that helps clients improve retention, using Customer Success and Net Promoter® methodologies. The system automatically measures, analyses feedback and has close-loop tools to grow sales by retaining customers better. Results are published and analyzed in real-time, using a highly customizable and flexible reporting tool, which is scalable from small/medium companies up to global enterprises.
Founders Adam Dorrell (CEO) and Camilla Scholten (COO) launched the company in 2008. Headquartered in Amsterdam (base for all development and marketing), it has offices in Boston and a growing Asia/Pac business. Clients include Electrolux, Philips, WoltersKluwer, AEGON, Ziggo, Tommy Hilfiger, Melitta, H&R Block and Alphabet/BMW. CustomerGauge was recently recognized for its growth in the Deloitte Fast50 companies listing for 2015.
*Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld.