CustomerGauge Listed in Gartner’s 2017 Market Guide for Voice-of-the-Customer Solutions
CustomerGauge has been listed in Gartner’s 2017 Market Guide for Voice-of-the-Customer Solutions report.
Nov 10th, Amsterdam: CustomerGauge, a leading international Net Promoter Score® software provider, announced it has been listed in Gartner’s 2017 Market Guide for Voice-of-the-Customer Solutions report. The report provides a look at Representative Vendors in the VoC market.
According to Gartner, “VoC tools enable application leaders supporting CX to understand customer experiences, perceptions and expectations. These tools vary significantly based on their heritage, but all VoC vendors aim to collect, analyze and act on feedback data.”
In Gartner’s 2017 Market Guide for Voice-of-the-Customer Solutions, CustomerGauge was listed as a Representative Vendor and its current capabilities were identified among 21 vendors.
“We are extremely proud to have been recognized as a Representative Vendor in the VoC space by Gartner. We believe this is a great validation of CustomerGauge’s approach and commitment to always innovate,” says Adam Dorrell, CEO and Co-Founder of CustomerGauge. “Our Monetized Net Promoter® model brings growth factors into razor sharp focus, beyond just the soft benefits of a CX program. We will continue to guide companies on their journey to create profitable growth through retention and the monetization of their customer bases.”
Subscribers may click here to access the full report.
*Gartner, “Market Guide for Voice-of-the-Customer Solutions,” Jim Davies, Ed Thompson, 24 October 2017.
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We are extremely proud to have been recognized as a Representative Vendor in the VoC space by Gartner. We believe this is a great validation of CustomerGauge’s approach and commitment to always innovate.
CustomerGauge is a software-as-a-service platform that helps clients improve and monetize their B2B Account Experience. The system automatically measures and analyzes feedback, reduces churn through close-loop tools, and helps retain accounts. Results are published and analyzed in real-time, using a highly customizable reporting tool, making it ideal for businesses—from fast-growing SaaS companies to global enterprises. For more information, visit www.customergauge.com