CustomerGauge Announces Investment From Riverside Acceleration Capital to Support Accelerated Growth and B2B Account Experience Market ExpansionCustomerGauge, creator of the Account Experience™ category maximizing retention and growth for B2B companies, today announced it has closed a funding round with Riverside Acceleration Capital (RAC). The funding will continue to fuel CustomerGauge's operations and aggressive expansion of the Account Experience category for B2B businesses globally.
CustomerGauge Enhances The World’s Largest Open Source Customer Experience and NPS® Benchmarks RepositoryCustomerGauge—the leading SaaS vendor of B2B CX software and the #1 provider of open-source customer experience benchmarks in the world—announces the move of NPSBenchmarks.com, the premier Net Promoter Score® library.
CustomerGauge Recognized as a Representative Vendor in Gartner Market Guide for Voice-of the-Customer SolutionsCustomerGauge’s Reporting and Analytics, as well as Professional Services tools, have been recognized in Gartner's 2018 Market Guide for Voice-of-the-Customer Solutions. This is the second consecutive year in which CustomerGauge is included in Gartner's report for its VoC technology.
CustomerGauge Unveils World's First Net Promoter® Monetize & Retention SuiteCustomerGauge announces the launch of their groundbreaking new product suite that will change the way companies monetize and retain their customers. With these new features, ROI is no longer a guessing game in NPS. Companies can now leverage their Net Promoter® investment to better understand program ROI, determine the dollar impact of a single increase in NPS, and empower account managers further with innovative tools to rescue and retain customers.
CustomerGauge is a software-as-a-service platform that helps clients improve and monetize their B2B Account Experience. The system automatically measures and analyzes feedback, reduces churn through close-loop tools, and helps retain accounts. Results are published and analyzed in real-time, using a highly customizable reporting tool, making it ideal for businesses—from fast-growing SaaS companies to global enterprises. For more information, visit www.customergauge.com