CustomerGauge Recognized as a Representative Vendor in Gartner Market Guide for Voice-of the-Customer SolutionsCustomerGauge’s Reporting and Analytics, as well as Professional Services tools, have been recognized in Gartner's 2018 Market Guide for Voice-of-the-Customer Solutions. This is the second consecutive year in which CustomerGauge is included in Gartner's report for its VoC technology.
CustomerGauge Unveils World's First Net Promoter® Monetize & Retention SuiteCustomerGauge announces the launch of their groundbreaking new product suite that will change the way companies monetize and retain their customers. With these new features, ROI is no longer a guessing game in NPS. Companies can now leverage their Net Promoter® investment to better understand program ROI, determine the dollar impact of a single increase in NPS, and empower account managers further with innovative tools to rescue and retain customers.
CustomerGauge Taps MIT CISR for Largest Ever 2017 NPS® and CX Benchmark SurveyCustomerGauge, an international leader in Net Promoter® software, is collaborating with the MIT Center for Information Systems Research, part of the world-renowned research university MIT, for their upcoming 2017 NPS and CX Benchmark Survey, setting the gold standard for NPS and CX benchmarking across industries.
CustomerGauge Raises $2.5m Series-A round to aggressively expand sales, marketing and enter the US marketCustomerGauge, a leading supplier of customer success software solutions, today announced it raised $2.5million in Series A funding, led by Newion Investments. The funding will be used to aggressively grow its engineering, sales, marketing and expand into the US market.
CustomerGauge is a software-as-a-service platform that helps clients improve retention, using Customer Success and Net Promoter® methodologies. The system automatically measures, analyses feedback and has close-loop tools to grow sales by retaining customers better. Results are published and analyzed in real-time, using a highly customizable and flexible reporting tool, which is scalable from small/medium companies up to global enterprises.
Founders Adam Dorrell (CEO) and Camilla Scholten (COO) launched the company in 2008. Headquartered in Amsterdam (base for all development and marketing), it has offices in Boston and a growing Asia/Pac business. Clients include Electrolux, Philips, WoltersKluwer, AEGON, Ziggo, Tommy Hilfiger, Melitta, H&R Block and Alphabet/BMW. CustomerGauge was recently recognized for its growth in the Deloitte Fast50 companies listing for 2015.
*Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld.