Magnifying glass

November 2013

15 Nov

CustomerGauge Enables Organisations to Keep Customer Promises On Time with One-Touch Firefighting

CustomerGauge, the customer feedback and analytics Software-as-a-Service based on the Net Promoter® System, has launched a new feature called One-Touch Firefighting that enables users to be alerted to and manage workflow status from a mobile device. The functionality gives new capabilities to customer-focused enterprises, and the ability to resolve customer issues within minutes rather than days. "Closing the loop is a crucial part of implementing a successful Net Promoter System, and leadi...

October 2013

17 Oct

CustomerGauge Announces Net Promoter® Integration with Magento Ecommerce Platform

Cloud-based Net Promoter® loyalty platform CustomerGauge has released a Magento extension that enables users to automatically survey customers for their Magento ecommerce sites. The announcement means that more than 200,000 businesses that use Magento as an ecommerce solution now have the potential to implement a Net Promoter program and integrate it with CustomerGauge – a powerful, end-to-end data collection and analytics platform. The extension works by utilising the CustomerGauge API (...
16 Oct

CustomerGauge, Loyalty Measurement Platform Provider, Names Lou Shipley as Chairman

CustomerGauge, the leading cloud-based loyalty measurement platform provider, today appointed Lou Shipley as Chairman of the Board. In this newly created role, Shipley will assist in aggressively expanding CustomerGauge in North America while forming key strategic partnerships to fuel worldwide growth. Most recently the CEO of VMTurbo, Shipley has more than 20 years of experience driving growth for an impressive range of successful startup companies including Avid, WebLine (acquired by Cisc...

September 2013

17 Sep

Volume Beats Client Services Drum with Digital Census Win

Volume – a full service B2B digital and innovation agency – has been recognised in the Drum Digital Census as the winner of the Client Feedback for agencies with 100+ digital staff category. The announcement is significant because it follows a partnership with cloud-based loyalty platform CustomerGauge to strengthen its client relationships with a B2B Net Promoter® program. Volume uses the CustomerGauge system to automate the survey process, analyse results, and align the organisation to ...
ABOUT CUSTOMERGAUGE

CustomerGauge is a leading provider of Account Experience solutions, helping companies bridge the gap between customer feedback and revenue growth. Unlike traditional research-based feedback tools that leave insights siloed and unused, CustomerGauge provides a real-time system that identifies at-risk customers to reduce churn and uncovers untapped upsell opportunities to maximize the value of every customer relationship.