CustomerGauge news

24 FEBRUARY, 2025

CustomerGauge Unveils Geographical View Tool to Deliver Instant Global Customer Insights

New Geographical NPS View tool provides B2B organizations with an interactive, real-time visualization of Account Experience (AX) performance across global regions, enabling better customer insights and engagement.

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November 2024

08 Nov

CustomerGauge Names Technology Sales Veteran Adam Clay as Chief Revenue Officer

CustomerGauge, a leader in customer experience (CX) solutions for the Consumer Packaged Goods (CPG) sector, appointed Adam Clay as Chief Revenue Officer (CRO). With over 20 years in revenue operations and a background as CEO of RNMKRS, Clay has extensive experience in driving growth for technology companies. In his new role, he will focus on expanding CustomerGauge's CPG portfolio and B2B customer engagement strategy.

November 2023

21 Nov

Empowering Frontline Employees With Real-Time Feedback Is the Future of CX

New AI-powered software suite from CustomerGauge is enabling thousands of staff in customer-facing roles to transform their interactions with B2B customers.

October 2023

19 Oct

Packaged Goods Reign Supreme in Customer Satisfaction Says New Research

New research shows Consumer Packaged Goods (CPG) has higher customer satisfaction and NPS than all other industries.

February 2021

03 Feb

CustomerGauge Ranked Highest For B2B Use Case in Gartner's Critical Capabilities Report

Boston-based SaaS company awarded highest ranking for B2B companies in VoC market according to Gartner.

December 2020

03 Dec

CustomerGauge Named in Gartner 2020 Magic Quadrant For The Voice of Customer

CustomerGauge added as niche B2B player in Gartner's 2020 VoC Magic Quadrant.

August 2020

05 Aug

CustomerGauge Drastically Expands Online Education Offering For B2B Companies

The enhanced and expanded CustomerGauge Academy now offers over 30+ hours of content for B2B experience Practitioners

March 2020

30 Mar

CustomerGauge Brings B2B Customer Experience Solution to HubSpot Marketing System Users

In the battle to unite experience data and marketing data in one system, CustomerGauge's latest integration offering is a massive leap forward thanks to easy two-way integration with Hubspot.

20 Mar

Boston Company Offers Free Software to Monitor Employee Well-Being During COVID-19 Outbreak

CustomerGauge to offer Employee Net Promoter® software free of charge so companies can better monitor the satisfaction and overall wellness of their remote workforce

February 2020

18 Feb

CustomerGauge Releases Enhancement to Industry-Leading Native Salesforce Integration

Latest functionality enables B2B companies the ability to push and pull data from multiple objects in Salesforce with rules and filters.

10 Feb

CustomerGauge Unveils Industry-Leading Toolset to Track & Improve Survey Deliverability

Latest functionality enables B2B companies unprecedented ability to track and improve deliverability of all surveys and SMS sends

January 2020

27 Jan

CustomerGauge Announces Investment From Riverside Acceleration Capital to Support Accelerated Growth and B2B Account Experience Market Expansion

CustomerGauge, creator of the Account Experience™ category maximizing retention and growth for B2B companies, today announced it has closed a funding round with Riverside Acceleration Capital (RAC). The funding will continue to fuel CustomerGauge's operations and aggressive expansion of the Account Experience category for B2B businesses globally.

July 2019

23 Jul

CustomerGauge Enhances The World’s Largest Open Source Customer Experience and NPS® Benchmarks Repository

CustomerGauge—the leading SaaS vendor of B2B CX software and the #1 provider of open-source customer experience benchmarks in the world—announces the move of NPSBenchmarks.com, the premier Net Promoter Score® library.

08 Jul

CustomerGauge Debuts Breakthrough Native Salesforce Integration For Tech Users

Leader in Account ExperienceTM provides new level of functionality for B2B & B2C organizations to deal with even the most complex of integration requirements.

April 2019

24 Apr

CustomerGauge Closes the B2B CX Gap with Account Experience Solution

CustomerGauge’s Account Experience solution will empower B2B enterprises to harness their digital transformation to interpret—and anticipate—customer needs and account sentiment at scale.

03 Apr

CX Market Shift—Introducing Account Experience for the B2B Enterprise

In their latest groundbreaking publication, CustomerGauge offers a new path forward for B2B enterprises struggling to define a customer experience strategy in an account-based world.

March 2019

25 Mar

David Leibowitz Joins CustomerGauge as Global VP of Customer Success

Customer Success leader with over 30 years of experience will direct the global CSM team for the rapidly growing SaaS company.

February 2019

13 Feb

CustomerGauge to Premiere Groundbreaking B2B Capabilities at Monetize! Amsterdam

Less than a month away, CustomerGauge is gearing up to Monetize! Amsterdam with record number of registered attendees and groundbreaking B2B capabilities on the way.

05 Feb

Salesforce, AB InBev, G2 Crowd and More to Speak at CustomerGauge’s Monetize! Amsterdam Event

Following the success of their 2018 Monetize! conferences, CustomerGauge kicks-off 2019 with an all-star lineup for Monetize! Amsterdam.

December 2018

12 Dec

CustomerGauge Recognized as a Representative Vendor in Gartner Market Guide for Voice-of the-Customer Solutions

CustomerGauge’s Reporting and Analytics, as well as Professional Services tools, have been recognized in Gartner's 2018 Market Guide for Voice-of-the-Customer Solutions. This is the second consecutive year in which CustomerGauge is included in Gartner's report for its VoC technology.

October 2018

15 Oct

CustomerGauge Brings Monetize! to the Heart of Sydney

CustomerGauge is taking Monetize! from the US to the other side of the world this November 7th for Monetize! Sydney, hosted by Genroe, the exclusive partner of CustomerGauge in Australasia.

10 Oct

Grow Your Customer Testimonials with CustomerGauge, the Only Net Promoter®-to-Review Solution

CustomerGauge clients now have the ability to setup multiple review sites per brand, product, location, and language to extend their reach and maximize customer testimonials.

August 2018

27 Aug

INAP and SmartBear Software VPs Join Monetize! Silicon Valley Line-Up

VP’s TJ Waldorf of INAP and Jennifer Mahoney of SmartBear Software to speak at Monetize! Silicon Valley, the west coast’s premier Net Promoter® conference

July 2018